PRIVACY POLICY

 

This is an online privacy policy (“Policy”) of the website www.petchefin.com (“Petchefin/PETCHEFIN/Website/We/Our/Us”) served by PET CHEFIN, at 002 Maria Mannor, Opposite Bank of Baroda, Tambuchetty Road, Cox Town, Bangalore – 560005, Karnataka, India (“Owner”).

PETCHEFIN aims at safe-guarding the confidentiality of our customers and site visitors (“You/Your/Yours”). The Policy hereby governs the privacy of the personal information i.e. any information that identifies or can be used to identify, contact or locate the person to whom such information pertains (“Personal Information”).

The way PETCHEFIN collects, receives, possess, stores, deals, handle and protects the User’s Personal Information is detailed within this Policy. PETCHEFIN takes a proactive approach to ensure that the necessary steps are taken to protect the privacy of its User throughout his/her experience on PETCHEFIN. The Personal Information collected and maintained by PETCHEFIN shall be subject to the version of this Policy. We hereby declare that your details will not be disclosed to any third party unless it is required to provide a service to you. Please go through the below mentioned Privacy Policy points carefully. By accessing our website, you acknowledge reading and understanding the policies, and hence agree to be bound by the terms stated below.

 

1. CONSENT

The User visiting PETCHEFIN does so at their own discretion and agrees to give their informed consent prior registering with us. Your personal details (name, location, e-mail address, debit/credit card information) will not be sold or rented by us to any third party without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility for any action of third party that may have directed you to our website.

 

2. TYPES OF INFORMATION COLLECTED

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.

We may collect the following types of information (which may or may not be personal information):

Information you provide to us or upload (including your contact details): we may collect any and all personal information you provide to us, like your name, mobile phone number, email address, delivery address, order details, invoicing details, feedback, and any other information you provide us.

Log information: information related to your use of certain functions. For example, cookies and other anonymous identifier technologies, IP addresses, temporary message history (If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law), standard system logs.

Such information is collected in order to improve the services we provide to you. The type and amount of information collected will depend on how you use, opt-in or participate in our products and/or services.

Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our affiliated companies (which are in the communications, social media, technology and cloud businesses), Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.

We may use your personal information for the following purposes:

Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support

Communicating with you about your product, service or any general queries, such as updates, customer inquiry support, information about our events, notices.

Conducting marketing related activities, such as providing marketing and promotional activities, events etc.

Allowing you to post comments in public forums.

Analysing and developing statistical information on use of our products and services to better improve our products and services.

Storing and maintaining information about you for our business operations or legal obligations.

Here are more details on how we use your information (which may include personal information)

Processing your purchase orders. Information relating to e-commerce orders may be used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number is used to cross check the order with the delivery partner as well as the actual delivery of the parcel. The receipt details, including name, address, phone number and postal code are for delivery purposes. The email address is used to send parcel tracking information to the user. The list of purchased item(s) is used for printing the invoice and allowing users to see what is in the parcel.

Improving user experience. Some opt-in features, such as the User Experience Program, allow us to analyse data about the user experience so as to improve our products and services.

Collecting user feedback. The feedback you choose to provide is valuable in helping us make improvements to our services. In order to follow up on the feedback you have chosen to provide, we may correspond with you using the personal information that you have provided and keep records.

Sending notices. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, policies, offers and promotions. We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general.

 

3. COOKIES

We use cookies and other similar technologies (such as pixel tags and clear gifs) to store certain types of information each time you visit any page on our website. This enables us to determine what portions of this website are most appropriate for your needs and to serve advertising banners to you. You may choose to decline cookies, but this would disable the scope of experiencing the entire feature of the website. Hence, we recommend that you leave them turned on.

 

4. MODIFICATIONS

PETCHEFIN endeavors to improve and modify its Services including the Privacy Policy from time to time. All such changes, modifications, adjustments, amendments and alterations shall be duly notified by PETCHEFIN however, it is the responsibility of the User to keep themselves updated regarding such modifications. Therefore, PETCHEFIN in no case shall be held liable for not updating the User on timely basis. It is the responsibility of the User to keep a regular check on any notifications/update on PETCHEFIN and to keep themselves informed regarding such modifications which shall be displayed on the Website.

 

5. CONFIDENTIALITY

The User agrees to give their expressed consent prior to their experience on PETCHEFIN. The Users are solely responsible for maintaining the confidentiality for all the sensitive information provided by them on PETCHEFIN. The Users are permitted to review the information provided on PETCHEFIN and shall be able to seek correction, amendments, or deletion of their Personal Information where it is inaccurate.

 

6. DISCLOSURES OF YOUR INFORMATION

We may share your personal information with our other corporate entities to:

  • correlate related or multiple accounts to prevent abuse of our services;
  • facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity;
  • should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information;
  • As we use third-party service providers to serve ads on our behalf across the Internet, they may collect anonymous information about your visits to our website, and your interaction with our products and services to target advertisements for goods and services. No personally identifiable information is collected or used in this process.

 

7. USAGE OF DEMOGRAPHIC AND PROFILE DATA

We use your personal information to:

  • provide the services you request;
  • to resolve disputes & troubleshoot problems;
  • promote a safe service;
  • measure consumer interest in our products and services;
  • inform you about online and offline offers, products, services, and updates;
  • request optional online surveys

Please note that we will provide you the ability to opt-out of such uses.

 

8. THIRD PARTY LINKS

You may be linked to our website from our advertisers, network partners or any other third party. We hereby declare that we hold no liability or responsibility for the ‘Privacy Policies’ and ‘Terms & Conditions’ of these web sites. Please read their policies carefully before sharing any of your details.

 

9. SAFETY OF PAYMENTS

PETCHEFIN ensures in taking every possible precaution in protecting its User’s Personal Information. When the User enter sensitive personal data such as Bank account details, credit card or debit card details or any other payment instrument details for registration is shared on PETCHEFIN , the said information gets encrypted and is protected with a trusted encryption software on PETCHEFIN. However, the User shall be solely responsible for providing their credit cards, debit cards and/or such other forms of instruments or documents for making such transactions. PETCHEFIN takes no responsibility or liability for an improper use of any information relating to the usage of credit cards/debit cards. If the Users have any query regarding the security of their Personal Information provided to PETCHEFIN, the Users are free to contact PETCHEFIN at the given address on the Website.

 

10. PRIVACY RELATED INQUIRIES AND COMPLAINTS

PETCHEFIN fully complies with all the Indian Laws applicable and takes its User’s privacy concerns seriously. In case the User believes that PETCHEFIN has not complied with this Policy with respect to their Personal Information or in case the User have other related query or concerns, they may write to the address given below. Any complaint or concern with regard to the access, usage, content, comment or breach of the Terms of Use shall be addressed to the designated Grievance Officer of PETCHEFIN. The complaint shall be registered through a phone call or by sending an email to the respective email id of the Grievance Officer given below:

Phone number :- +91 96069 69698 | +91 99722 24774

Email :- hello@petchefin.com