Shipping, Refunds & Cancellation Policy

Shipping Details

We have partnered with courier service/s to deliver products to customers. For all orders received order after 12:00 pm, the next day will be considered as the first day of processing duration. Our delivery service partners work on all days of the week but we do not guarantee delivery on Sunday and on holidays (including national holidays).

Our delivery service providers will make one attempt to deliver your order to you. Further to which the order will be returned back to us.

Sometimes, shipping/delivery might get delayed due to

  1. Bad weather;
  2. Flight delays;
  3. Political disruptions;
  4. Other unforeseen circumstances;

The company and the website will not be able to compensate for any mental agony caused due to delay in delivery.
We request you to contact us at hello@petchefin.com for queries related to your orders placed on the website and in case of any bulk orders.

We currently do not ship internationally.

Responsibility on post-delivery

Once the user receives the ordered products, the user will be responsible for title and risk of loss for the ordered products.

Returns & Refund Policy

If your order’s missing an item or you receive a damaged or wrong product drop us an email at hello@petchefin.com within 48 hours of receiving your order and we’ll reship at no extra cost to you. Please note that we won’t be able to take any replacement or refund requests after this 48-hour window.

In case of non-food:

Please ensure that product is in unused and original condition upon return which includes all price tags, labels, accessories, original packing, and the invoice along with the product. And in the case of any manufacturing defects, we require the original packing, accessories, and invoice even though the product may have been used by you. Once we have received the returned shipment and your return has been processed, your refund amount will be processed immediately.

However, kindly note that some banks take from 7 days to 21 days to complete the refund process.

Following products shall not be eligible for return or replacement:

Damages due to misuse of product;
Any consumable item which has been used/installed;
Digital products/services;
Any product that is returned without all original packaging and accessories, and all other parts originally included with the product/s delivered.

Cancellation Policy

a).Cancellations by PET CHEFIN

PET CHEFIN has a right to cancel or refuse the order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed back in your Card Account.

b).Cancellations by You

In case of requests for order cancellations, PET CHEFIN reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days.

We will not be able to cancel orders that have already been processed.

PET CHEFIN has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by PET CHEFIN and accept PET CHEFIN decision regarding the cancellation.

Frauds

PET CHEFIN reserves the right to recover the cost of goods, collection charges, and other expenses that may occur from persons for using the Site fraudulently. PET CHEFIN reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.